This vietnamese lady came in our shop with already a bad attitude. She wanted a good deal on a speaker and player. We discussed price. She agreed but with a nasty look on her face. She then was like “how come you don’t give Free Speaker Stands? All the other stores give FREE speaker stands. You should too. You’re ripping me off if you don’t give me FREE speaker stands.”
We just had to keep telling her “No. That’s only for sale. We already gave you a good price. If you want to purchase Speaker Stands, we can do that at a special price.”
Well she starts cursing at us. Saying we’re ripping her off. So she left.
What I don’t get was an hour later she called back, screaming at us.
It seems like Vietnamese people are the harshest, most awful customers in the world. They have no patience and no understanding of other people’s feelings. They just want to hurt you. It’s not going to get them anywhere.
Today was one of those days that everything pissed me off. I came into the office and the orders that were supposed to be sent out, were not sent out. Orders that we received from Tuesday and Wednesday were all ignored. I felt swamped with work and exhausted with no one to help me out. What upset me the most were the phone calls. I was unindated with calls and yet everyone droned the rings out all day. I kept having to bring the phone to an open person just to get someone to pick the phone up.
I feel like without me working, the business wouldn’t run at all. That seriously scares me that no one takes care of duties and that everyone slacks off. And when we were closing up, I was still handling orders and yet still everyone leaves everything to me. At least Kassim closed up the registers for me. Vinh sometimes makes me want to smack him. He’s very laid back for a manager that sometimes I think he doesn’t want to work at all.
I totally need to calm down. I haven’t been this upset in a long time. I wanted to slam doors and stab someone today.
Most of our customers are really awesome people. But we get those customers who are just out of their minds.
Most Vietnamese customers are just really bad consumers. Many come to our store thinking we mark everything expensive and give huge discounts. We do not do that. They are always demanding for a 50% discount and NO TAX. I do not understand the no tax. Everyone has to pay tax. We get yelled at by Vietnamese consumers all the time, saying that are prices are too high. If they are too high, how come we’re getting business. The only people who complain are Vietnamese people who just come in to attack us. They throw tantrums and whine and whine about prices. It’s really sad to watch.
We had one guy insult us working women saying, “Don’t talk to those girls. They don’t know anything.” The strange thing was he was the one who didn’t know anything. He wanted to purchase this mixer with a built in amplifier. He asked me “How many watts does this unit have?” I told him, “It is only a mixer, so it does not produce any wattage.” He told me, “No, I had one like this. It was also an amplifier.” I had to show him on the box that the unit said “MIXER.” Whatever dude.
We totally have Asians think that a mixer will make them automatically sound better. One time, this Vietnamese girl was like, “See. This mixer is broken. It doesn’t make me sound better.” She’s singing on the mixer and we tell her you have to create your own sound. “In order to use the mixer properly, you need to adjust the echo, and other effects on this mixer, to fill in with your voice. You can’t just plug and play. And each song is a different tune that you would adjust to fit accordingly. ” She refused to believe that she had to sing well in order to sound good.
About 80% of Vietnamese people do not treat others how they are treated. I think they just shop to attack the business. We get a good percentage of machine illerate Vietnamese customers. They don’t do product research before buying. They do not know the market prices nor do they know what the product they need to get. They all say “We’re engineers. We know what we’re doing. My son is a doctor. We’re educated. We do not need help from you. We know more than you will ever know.” That attitude and ego is such a nightmare.
We do not want your business if you keep acting so high handedly.